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The Cozy Nomad

We’re here to help you create a space that feels like home. Whether you have a question about your order, shipping, returns, or a product detail, we’re happy to assist.

📧 Customer Support

Email: cozynomadsuppport@gmail.com
Response Time: 1–2 business days
Support Hours: Monday–Friday

We are closed on weekends and major holidays.

For the fastest support, please include:

  • Your full name

  • Order number

  • A detailed description of your question

  • Photos (if reporting a damaged or incorrect item)

Incomplete requests may delay response time.

🚚 Before Contacting Us About Shipping

If your question is about delivery:

  • Please review your tracking link first

  • Allow 24–72 hours for tracking updates after shipment

  • Confirm your delivery address in your confirmation email

If tracking shows “Delivered,” please check with household members, neighbors, or your local carrier before contacting us.

Shipping timelines and policies are outlined in our Shipping Policy.

🔄 Returns & Refund Requests

To request a return:

  • Email us within 14 days of delivery

  • Include your order number

  • Wait for return authorization before sending any items

Unauthorized returns will not be accepted.

Refund timelines and eligibility are governed by our Return & Refund Policies.

💳 Payment Disputes

If you experience an issue with your order, please contact us directly before initiating a payment dispute or chargeback.

Most concerns can be resolved quickly through customer support. Filing a chargeback without first contacting us may delay resolution and result in account restrictions as outlined in our Terms & Conditions.

📦 Damaged or Incorrect Orders

If your item arrived damaged or incorrect:

  • Contact us within 3 days of delivery

  • Include clear photos of the product and packaging

We will review and determine the appropriate resolution.

🌿 Business Information

The Cozy Nomad
Website: https://cozynomad.store
Email: cozynomadsuppport@gmail.com

We operate within the United States and work with trusted domestic and international fulfillment partners.

💬 Send Us a Message

You can also use the contact form below. Please allow 1–2 business days for a reply.

We appreciate your patience and your support of The Cozy Nomad.