Refund policy

Refund & Return Policy – The Cozy Nomad

We want you to love your space. If something isn’t quite right, we’re here to help.

Effective Date: 20250704

This Refund & Return Policy applies to all purchases made through our website, https://cozynomad.store ("Site"), which is operated by The Cozy Nomad ("Company," "we," "us," or "our").

By placing an order with us, you agree to the terms set forth below.

1. Returns

We accept returns for eligible items within 14 calendar days of delivery. To initiate a return, you must contact our support team at support@cozynomad.store prior to sending the item(s) back. Unauthorized returns will not be accepted.

To be eligible for a return:

  • Item(s) must be unused, unwashed, and in the same condition that you received them.

  • Item(s) must be returned in the original packaging with all original tags and labels attached.

  • A valid proof of purchase (order number, email confirmation, or receipt) is required.

Non-returnable items include:

  • Gift cards

  • Clearance/final sale items

  • Custom or made-to-order products

2. Refunds

Once your returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.

If approved, a refund will be issued to your original payment method within 5–7 business days. Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

We reserve the right to deny refund requests for items that do not meet return criteria.

3. Exchanges

At this time, we do not process direct exchanges. If you wish to replace an item, please initiate a return (if eligible) and place a new order separately.

4. Damaged or Incorrect Orders

If you receive a defective, damaged, or incorrect item, you must notify us via email at support@cozynomad.store within 3 calendar days of delivery. Please include your order number and photographic evidence of the issue. We will, at our discretion, offer a replacement or refund.

5. Shipping for Returns

You are responsible for paying your own return shipping costs unless the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking confirmation.

6. Shopify Integrated Returns Portal

To streamline your return process, eligible orders may be processed via our automated Shopify Returns Portal (if enabled). You will receive return instructions once your return request is approved.

7. Questions

If you have any questions about this Refund Policy, please contact us at:

Email: support@cozynomad.store
Website: https://cozynomad.store