Shipping policy

Shipping Policy

Effective Date: 20250704

This Shipping Policy applies to all purchases made through The Cozy Nomad website, https://cozynomad.store (“Site”). By placing an order with us, you agree to the terms set forth below.

1. Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding weekends and holidays). Please note that processing time does not include shipping time.

Once your order is processed, you will receive an email confirmation with tracking details (if applicable).

2. Shipping Methods & Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time of 5–7 business days.

  • Expedited Shipping: Estimated delivery time of 2–3 business days.

  • International Shipping: Delivery time varies by destination; estimated between 7–14 business days.

Note: Delivery times are estimates and may vary depending on the destination, product availability, and external factors (e.g., weather conditions, customs processing).

3. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected and your delivery address. You will see the total shipping cost before completing your purchase.

From time to time, we may offer free or discounted shipping promotions. These offers will be clearly stated on the Site during checkout.

4. Shipping Restrictions

We currently offer shipping to [insert countries/regions]. Unfortunately, we do not offer shipping to P.O. Boxes, APO/FPO addresses, or certain restricted areas.

For international shipments, customs duties, taxes, and fees may apply. These are the responsibility of the customer and are not included in the shipping charges.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information (if available). You can track your order status through the tracking number provided in the email.

Please allow up to 24 hours for tracking information to update in the carrier's system after receiving the confirmation email.

6. Delays

While we strive to ensure timely delivery, please note that delays may occur due to:

  • High volume of orders (e.g., during holidays)

  • Carrier delays

  • Weather events or natural disasters

  • Customs processing (for international shipments)

We are not responsible for delays caused by the shipping carrier.

7. Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact us immediately at support@cozynomad.store. We will assist you in filing a claim with the carrier, if necessary, or work to resolve the issue.

Please report any issues with damaged items within 3 days of delivery.

8. Address Accuracy

Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.

If you realize that there is an error in your address after placing an order, please contact us immediately at support@cozynomad.store, and we will do our best to correct it before your order is shipped.

9. Returns Due to Shipping Issues

If a package is returned to us due to an incorrect or undeliverable address, we will contact you to confirm the correct address. Additional shipping fees may apply to resend the package.

10. Contact Information

For any questions or concerns about your order or our shipping process, please contact us at:

Email: support@cozynomad.store
Website: https://cozynomad.store